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We are available 24 hours a day, 7 days a week. Average response time — 2 minutes on Telegram and up to 30 minutes by email.
VELIX is not «a blind purchase». We offer clear guarantees at every step of rental:
If you do not receive login details within 15 minutes after payment, we refund 100% with no questions, or issue another account with +25% extra rental time.
The account works for the entire paid period. If you lose access due to our fault, we swap the account instantly or extend your rental for free.
Your personal Steam account is never shared or used by us. Family Sharing works one way only — your profile stays yours.
The rental price is locked at checkout. No hidden fees, commissions, or auto-renewals without your consent.
Your data (email, phone, payment details) is transmitted over a secure channel and stored per our privacy policy. We do not sell data to third parties.
Revision dated May 1, 2026.
These Terms of Service are offered by VELIX LLC (“Service”) to any individual (“User”) and set out the material terms for temporary access to licensed games on Steam.
Acceptance occurs when you pay for the selected rental term on velix.shop.
The Service grants paid temporary access to a Steam account with the selected game installed for the chosen period. Minimum rental is 3 hours; fixed terms (24 hours, 7 or 30 days) and flexible “Custom duration” (3–72 hours) are also available. Access is provided via Steam Family Sharing.
The Service will:
The User will:
The Service is not liable for:
Personal data is handled as described in our Privacy Policy.
These Terms apply from publication on the site until updated. We may change them unilaterally; the current version is always on velix.shop.
See “Company details” in the site footer.
Template Terms of Service. Before launch — review with legal counsel.
Revision dated May 1, 2026.
VELIX LLC (TIN 7700123456), “Service”. For privacy questions: privacy@velix.shop.
Personal data is kept no longer than needed for these purposes, up to 3 years after your last activity. Payment records may be kept longer where tax law requires (up to 5 years).
We do not sell your data. We may share it only when:
We use cookies for sign-in, cart, analytics, and personalization. You may disable cookies in your browser, but some features may stop working.
Data is sent over TLS 1.3; passwords are stored hashed. Only staff who need access for their job can view personal data.
Template privacy policy. Before launch — review with legal counsel.
Every rental earns you cashback — it is added to your bonus balance automatically and can be spent on your next rental. Higher tiers return a larger percentage.
Hi! 👋 I'm Nick from VELIX support. How can I help with your order?
just nowPick a quick question or type your own — I usually reply within minutes.